Consumer Disputes

In case of consumer dispute.
In the event of a consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or the following alternative consumer dispute resolution entities:

1. CNIACC – National Center for Information and Arbitration of Consumer Conflicts
Tel.: 213 847 484;
E-mail: cniacc@unl.pt;
Web: www.arbitragemdeconsumo.org / www.facebook.com/cniacc

2. CIMAAL – Information, Mediation and Arbitration Center for Consumer Disputes in the Algarve
Tel.: 289 823 135;
E-mail: cimaal@mail.telepac.pt;
Website: www.consumidoronline.pt

3. Consumer Dispute Arbitration Center of the District of Coimbra
Tel.: 239 821 690/289;
E-mail: geral@centrodearbitragemdecoimbra.com;
Website: www.centrodearbitragemdecoimbra.com

4. Lisbon Consumer Dispute Arbitration Center
Tel.: 218 807 000 / 218807030;
E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt;
Website: www.centroarbitragemlisboa.pt

5. Porto Consumer Information and Arbitration Center
Tel.: 225 508 349 / 225 029 791;
E-mail: cicap@mail.telepac.pt;
Website: www.cicap.pt

6. Vale do Ave Consumer Dispute Arbitration Center/Tribunal Arbitral
Tel.: 253 422 410;
Email: triave@gmail.com;
Website: www.triave.pt

7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Tel.: 253 617 604;
E-mail: geral@ciab.pt;
Website: www.ciab.pt

8. Consumer Dispute Arbitration Center of the Autonomous Region of Madeira
Address: Rua Direita, 27 – 1o Andar, 9050-405 Funchal;
Phone: 291 215 070
E-mail: centroarbitragem.srias@madeira.gov.pt;
Website: www.srrh.gov-madeira.pt

For more information, consult the Consumer Portal at http://www.consumidor.pt